In-Store Returns & Exchanges

• Returns and exchanges must be requested within 7 days of purchase.

• Products must be in new, unused, and unworn condition, with all original packaging and accessories.

• Exchanges are allowed if the desired item is in stock; otherwise, a refund will be issued.

• Refunds will be processed back to the original payment method.

• Items that show signs of wear, damage, or have missing packaging/accessories are not eligible for return.

Brand-Specific Warranty Policies

Delugs (Straps & Accessories)

• Warranty Claims: Clicky Bezel will assist with Delugs warranty claims for manufacturing defects.

• Remedies: Delugs provides a replacement if a defect is confirmed. If the product is discontinued, customers may opt for a refund or a similar product.

• Not Covered: General wear and tear, misuse, negligence, or intentional damage.

Kuoe (Watches)

• Warranty Period: One year from the date of purchase.

• Covered Under Warranty: Movement manufacturing defects.

• Not Covered:

  • Accidental damage (e.g., water damage, magnetization, drop/impact damage).

  • Repairs to the watch band, glass top, crown, or exterior damage.

  • Battery replacement (pre-installed batteries are for testing purposes and are not covered).

• Service & Overhaul: Kuoe recommends replacing the entire movement instead of traditional servicing. Costs vary by model—please contact us for details.

• Defective Products: If a watch is found defective upon purchase, please notify us immediately for assistance.

Anachronist (Straps & Accessories)

• Warranty Coverage: Anachronist does not provide a manufacturer warranty.

• Concerns: If you experience an issue with an Anachronist product, please contact Clicky Bezel, and we will assist where possible.

Baltic (Watches)

Warranty Period: Two years from the date of purchase.

Covered Under Warranty: Movement manufacturing defects.

Not Covered:

• Accidental damage (e.g., water damage, magnetization, drop/impact damage).

• Repairs to the watch band, glass top, crown, or exterior damage.

• Battery replacement (pre-installed batteries are for testing purposes and are not covered).

Service & Overhaul: Baltic recommends regular maintenance every 3–5 years. Please contact us for service referrals and cost estimates.

Defective Products: If a watch is found defective upon purchase, please notify us immediately for assistance.

Nivada Grenchen (Watches)

Warranty Period: Two years from the date of purchase.

Covered Under Warranty: Movement manufacturing defects.

Not Covered:

• Accidental damage (e.g., water damage, magnetization, drop/impact damage).

• Repairs to the watch band, glass top, crown, or exterior damage.

• Battery replacement (pre-installed batteries are for testing purposes and are not covered).

Service & Overhaul: Nivada Grenchen recommends regular servicing every 4–5 years. Please contact us for service details and authorized centers.

Defective Products: If a watch is found defective upon purchase, please notify us immediately for assistance.

True North Collections (Watches)

Warranty Period: One year from the date of purchase.

Covered Under Warranty: Movement manufacturing defects.

Not Covered:

• Accidental damage (e.g., water damage, magnetization, drop/impact damage).

• Repairs to the watch band, glass top, crown, or exterior damage.

• Battery replacement (pre-installed batteries are for testing purposes and are not covered).

Service & Overhaul: True North recommends servicing as needed depending on use. Please contact us for recommendations and cost estimates.

Defective Products: If a watch is found defective upon purchase, please notify us immediately for assistance.